The invoices nobody got round to ringing.
Your aged receivables report has the same four names on it that it had a fortnight ago. Not because anyone refused to pay. Because ringing them is the job that never makes it to the top of the list.
$45 a month and $1 a minute · no commission on what it recovers
A reminder service.
Not a collection agency.
The difference matters more than anything else on this page, so it goes first. Nothing is bought, sold or assigned. There is no commission on what comes back. Nothing is escalated to anybody. These are your own calls, in your own name, about your own invoices, made by a voice agent instead of by whoever was going to get to it on Friday.
Most overdue invoices in New Zealand and Australia are an oversight, not a refusal. A polite call is what fixes them, and it works because it comes from you rather than from a stranger with an interest in the outcome.
It was never that they would not pay.
It is that the invoice arrived in a busy week, went in a pile, and nobody has mentioned it since. The longer that runs, the more awkward the call gets, until it is easier to write off than to make.
A call made on day fourteen is a favour. The same call on day ninety is a confrontation. This one always happens on day fourteen.
Six steps, in the order they happen.
It reads the ledger
Once a day it looks at your approved invoices in Xero or MYOB and builds the list of accounts past the number of days you set. You see that list before anything dials.
It rings inside your window
Business hours in the customer's own country, never evenings, never weekends, never a public holiday. You set the window and it does not go outside it.
It says who it is
Your business name first, then the invoice number, the amount and how far past due it is. No pretence that it is anything other than a call about money you are owed.
It offers a way to settle
Send the invoice again by text, take a card payment on the call, or take a date the customer commits to. Whichever of those you have switched on.
It writes back
What was said, and any promise to pay, noted on the invoice itself. The next person to open that account can see the conversation happened.
It hands over what it should not handle
A dispute, a hardship case, anything with an edge on it: the agent stops, takes the message and emails your accounts inbox. It does not argue and it does not negotiate.
Put your own words in its mouth.
Answer five questions and listen to the call it would make. Nothing here creates an account or charges anything.
The limits are the product.
An agent that would say anything to get paid would cost you customers worth more than the invoice.
It never threatens
No mention of credit ratings, legal action, agencies or consequences. It asks how the customer would like to settle, and takes no for an answer.
It never argues
A disputed invoice is a message for a person, not a debate. The agent takes what was said and passes it on.
It never guesses
If it does not know, it says so and hands over. It does not invent a payment plan, a discount or a date.
It rings once, then stops
One call per invoice per cycle. Repeated calling is what turns a reminder into harassment, and it is not something you can switch on here.
It reads, it does not edit
It notes calls against the invoice. It does not change amounts, write off balances or reconcile anything in your accounts.
You can take anyone off it
An invoice, a customer, or the whole thing, at any time. The list is visible before it dials and after.
$45 a month,
$1 a minute.
That is the whole price list. There is no commission on anything it recovers, so what you pay does not change because a customer paid up.
Against what it costs you now
Chasing an invoice is not a two minute job when you do it. It is finding the invoice, working out what to say, ringing, ringing again because nobody picked up, and writing down what they told you. Put your own numbers in.
$120
2 hours a month of your time, at the rate you just put in.
$69
The $45 a month plus 24 minutes of calls at $1 a minute.
Your figures, your arithmetic. We have not assumed anything about how much gets recovered, because that depends on your customers rather than on us.
And the ones you never get to
The real cost is rarely the time. It is the invoice that ages past the point where ringing feels reasonable, and quietly becomes a write-off. One of those a year is worth more than this costs.
The ones worth asking first.
Is this a debt collection agency?
No. Nothing is bought, sold or assigned, there is no commission on what comes back, and nothing is escalated to an agency. These are your own reminder calls, made in your name, about your own invoices. If a debt genuinely needs collecting, that is a different service and a different decision.
What does the agent actually say?
Your business name, the invoice number, the amount and how far past due it is. Then it asks how the customer would like to settle it. You can read the whole script before it makes a single call, and change any of it.
Which accounting systems does it read?
Xero and MYOB. It reads approved invoices that are past due by the number of days you set, and writes the outcome of each call back onto the invoice. Nothing else in the file is touched.
What if the customer says they already paid?
The agent takes that as the answer, notes it on the invoice and stops. It does not contradict them. If a payment has genuinely not arrived, that is for a person to sort out with the ledger in front of them.
Can it take a payment on the call?
It can text a secure payment link during the call, which the customer opens themselves. Card numbers are never read out over the phone and the agent never hears them.
Will it ring at a reasonable hour?
Business hours in the customer's own country, and only inside the window you set. Never evenings, never weekends, never a public holiday.
Stop writing it off.
Build the agent, listen to what it would say, and decide from there.